Privacy

Your data, in plain terms

This page sets out Maevera Collective‘s handling of personal data, governed by the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Personal data collected

Only what an order requires: name, delivery address, phone number, email. An account additionally holds your order history and saved addresses.

Nothing about your bank reaches us. UPI is approved on your side, and no payment credential is stored here.

How data is used

The data is there to:

  • process and pack your order
  • arrange delivery and share tracking updates
  • answer support messages about an order
  • meet record-keeping obligations under Indian law
  • detect and prevent fraudulent orders

Data sharing

Couriers receive your name, address and phone number. Without those there is no delivery. Payments run through your own bank’s UPI infrastructure. We sell nothing, and nothing goes to advertisers or data brokers.

Legal obligation is the only other reason data leaves us.

Cookies and analytics

We use cookies for the cart and session only. You may block them, at the cost of a working cart. No ad trackers run here.

Your data rights

You are entitled to:

  • ask what personal data we hold about you
  • ask us to correct anything inaccurate
  • ask us to erase data we no longer need for an order or a legal obligation
  • withdraw consent for messages that are not about an order

Data retention

Records of an order live as long as Indian tax and consumer law demands and no longer. Account data is yours to delete on request; support threads are kept a short while after closing.

Children

This is not a site for minors. Data from anyone under 18 is not knowingly collected and is deleted when found.

Grievance redressal

The Customer Care Team acts as grievance contact for Maevera Collective on all data matters.

Email: [email protected]
Postal address: Omaxe city 2, Sai City, Manglaya Sadak, Indore, Madhya Pradesh 453771, India
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We reply within one business day and close grievances within thirty days, per the DPDP Act, 2023.

We resolve problems with a replacement request or a refund. We do not process manufacturer warranty claims.