Cancellations
Cancelling is free until pickup
There is no cancellation charge before dispatch. After the courier has it, our returns policy takes over.
Free cancellation window
While the order sits at processing — the 1 to 2 business days before pickup — email [email protected] with the number. There is no charge. Prepaid money returns to the UPI handle or bank account it came from within 5 to 7 business days, in keeping with Reserve Bank of India timelines.
After dispatch
A dispatched parcel cannot be stopped. You may refuse it on arrival or return it under the Refund and Returns Policy. There is no charge for refusing a Cash on Delivery parcel at the door.
Cancellation by the store
Sometimes the cancellation is ours — damaged stock, a price shown incorrectly, or details we cannot confirm. We give the reason and refund the whole amount, delivery charge and all.
Partial cancellation
Where an order has several lines and one is out of stock, we can cancel that line and send the rest — tell us which you would rather have and we will follow it.
A cancelled order is refunded within 5 to 7 business days, in full, with no charge.