Ten days, unused, packaging intact

Return window

Tell us within 10 days of delivery. Write to [email protected] with your order number and, where the problem is visible, a photograph. The return address comes with our confirmation. Parcels sent before that cannot be traced back to an order.

Condition required

Bulk consumables are a special case. Once a cup or bowl carton is opened the pack cannot be resold, so opened bulk packs are outside the return window even within ten days. Hampers and racks can come back if they are unused and still fold into their original box.

In short: unused, in the original packaging, complete, and with the invoice.

Non-returnable items

Some items cannot be taken back once they leave us:

• Opened bulk cup, bowl or liner packs
• Hampers or racks that have been assembled and used
• Items returned without their original carton
• Clearance items marked final sale

Damage, defect or wrong item

Damaged, faulty, short or wrong item? That is on us, return postage included:

1. Please record a video of opening the parcel. Couriers accept a single continuous video from sealed box to item, and little else.
2. Email [email protected] inside 48 hours of delivery, attaching the video and your order number.
3. You choose: a replacement or a full refund, and we cover the cost either way.

Refund method and timing

Once approved, refunds go out within 7 business days of the item arriving back. UPI payments are reversed to the source. Cash on Delivery orders are refunded by transfer to an account of your choosing, as there is nothing to reverse.

Change your mind and you cover the return postage, and the original delivery charge is not returned. Our mistake means our cost, both ways.

Exchange policy

As a rule we do not offer a direct exchange. Where a different option is needed, return the original for a refund and buy the replacement as a new order. It is simply faster than keeping one order open while inventory moves.